AN irate customer has revealed she and her son were banned from a self-service queue after allegedly exceeding their item limit.
Self-checkout machines have been the bane of many shoppers as sometimes only a few are operational at any given time.
3
The tirade against ShopRite emerged on Facebook when a woman alleged that one of the store’s employees made her count each item in her cart individually.
“Shop Rite flagged down me/my son and said I had to get out of line because I was over 20 [items]”, Rhonda Hummel he barked on the social networks.
“I went out and counted my stuff and I had exactly 20! I went back to the line and the girl said ‘I already told you once that you can’t go through self-checkout!'”
The woman went on to say that she told the employee that she had done this exactly 20 times, but claimed that “she just walked away” without “any apology.”
Read more about self-checkout
“How did she magically count my entire cart? Furthermore, regular registrations had long queues”, concluded the woman.
Hummel’s rant was part of a post that criticized a New Jersey Walmart for enforcing a 15-item limit when it came to self-checkout.
Walmart and ShopRite aren’t the only stores raising the ire of jaded shoppers.
A Target shopper recently revealed he was forced to leave four items behind after the retailer changed its rules.
User X Natty Bumpercar (@nattybumpercar) said in a wire from several posts that they understand that the last few years have been “challenging” for the retailer.
Despite praising Target’s self-checkout updates, which they said added about 20 new registrations to their store, the user also criticized the store for leaving only one or two lanes operational.
Since then, the user claims things have only gotten worse.
“With a 10-item limit and only one or two lanes open, if I had more than 10 items, I would end up waiting in line for a long time,” the shopper said.
This new policy has drastically changed the convenience and enjoyment of Target’s shopping trips for Natty.
After inadvertently going over the 10-item limit, they were stopped by an employee while trying to use the self-checkout.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
After waiting 15 minutes in one of two stagnant checkout lines, the shopper decided to remove four items from the cart to meet the self-checkout criteria.
“I can enforce the rules. The rules are great and make society fully function,” said the buyer.
“But after about 15 minutes in one of the two motionless checkout lines, I gave up.
“I still like your store, but all of these decisions seem reactionary and poorly thought out,” the shopper continued.
“All of this leads me to come less often, stay less time and buy fewer things,” they said.
Target apologized to the customer on X and asked them to send more details.
“We apologize for any inconvenience,” the retailer wrote in response.
“This is not the experience we want our guests to have.
“We’d like to hear more about this. Using the link below, can you send us a DM with your full name, email address, and order/receipt number? We look forward to speaking with you soon.”
The thread highlights growing dissatisfaction with the current state of Target’s self-checkout system.
3
This story originally appeared on The-sun.com read the full story
