Kroger promises to review baggage policy as customer fumes over change, forcing her to ‘go across town to another branch’

KROGER responded to a customer complaint during a significant portion of the shopping experience.

A Kroger customer begged the company to bring back paper bag handles.

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“@kroger I’m begging you to bring back the handles on your paper bags,” the customer posted on X, formerly Twitter.

“I don’t want to have to walk across town to another supermarket anymore.”

The company wasted no time in responding to the buyer’s complaint.

“Hello! Thank you for bringing this to our attention,” the company said.

“We want to investigate this.”

“Please send us a DM and provide the location of the store you are referring to and the number of your rewards card or ALT ID that you used at checkout.”

“Also check your email and account name. Thanks.”

The customer is not the only shopper who has complained on social media about the design of Kroger’s bags.

A Reddit user commented on the bags, saying that their local Fred Meyer, a Pacific Northwest chain owned by Kroger, replaced their shopping bags with handleless bags.

“For something like last year (maybe longer), ALL paper bags had NO handles,” said the shopper posted on the Kroger subreddit.

“Is this similar to Kroger locations?”

“How inept a management team must Kroger have to fuck with their customers like that?”

The post sparked a huge debate in the comments about whether or not Kroger’s suitcases had handles.

“I can verify that Kroger paper bags have not had handles since 1981,” one customer responded.

“Before plastic bags, we used four different sized paper bags depending on the size and shape of the items.”

Others say they remember having handles on suitcases for a brief period of time until they were discontinued.

“We had handles on our Kroger paper bags from 2016 to 2018. Then they were discontinued,” said one customer.

Many simply attributed this to purchasing decisions made by in-store shoppers.

“They come and go, it really depends on what the warehouse sends when they are ordered,” said one Redditor who claimed to be a supermarket help assistant.

“But the straps almost always come off, I never trust them.”