WALMART has apologized after a customer revealed they were waiting in a 30-person self-checkout line.
Megachain’s checkout process has drawn the ire of several customers who routinely complain about the ever-changing process.
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“Last week when I went to Walmart, there was a line of 30 people for self-checkouts,” said a seething man. publish in X.
“I went to the other side of the register where a regular checkout was and there was a person in front of me with 4 items. I only had 5. Self-checkouts are not faster.”
Walmart’s customer service account quickly responded to the explosion.
“We want our customers to have a quick and easy checkout process. Would you mind sending us a DM so we can get more details about the store location,” they wrote.
It is not known whether the user responded to the message.
This isn’t the first time customers have expressed their frustration with the store.
One shopper revealed he abandoned his $50 cart after seeing the line.
“One day I went to Walmart and I had $45.00 or $50.00 worth of groceries in my cart,” said a Facebook user named John.
“Get to the checkout lines and there was NOT a living person working ANY of these.”
“I left my cart AND shopping in lane 2 and went to another store,” he said.
“I WILL NOT use self-checkouts!!!!”
Walmart recently announced that it would reduce the number of machines available.
The company began removing them from some stores last year.
In other stores, they are limiting the use of self-checkout.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Some places have reserved machines just for Walmart+ members.
The change has caused outrage among some buyers who want to use the lanes without paying a $98 annual fee.
Others criticized the company’s decision to limit some self-checkouts to customers with 15 items or fewer.
This followed a similar move by Target.
Dollar General is removing self-checkout lanes at thousands of stores.
A new “sensory” change at Walmart has some vowing to shop there for the rest of their lives.
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This story originally appeared on The-sun.com read the full story
