TARGET responded to an angry customer who accused the store of ripping them off for an extra fee.
Shoppers were outraged by Target’s policy that automatically charges for each bag used in online orders.
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When shoppers create orders through Target’s delivery or pickup options, they are charged a baggage fee for the order.
The store typically charges $1 for 10 bags, for a total of 10 cents for each bag given to customers. If a customer uses fewer than 10 bags in an order, the amount will be adjusted.
Since March 2024, Target has given bag preferences to customers, meaning they have the option to refuse to pay for bags and instead bring their own reusable bags for an environmentally friendly alternative.
“By telling us you’re bringing your own bags, you can avoid baggage fees (where applicable) and reduce waste in the environment,” Target said in its statement. website.
However, one customer brought his own bags but was still charged, according to the experience report at X.
“When we refuse the plastic bag upon pickup, you shouldn’t charge us for it,” the customer said. he wrote.
“My wife realized you’re still there, so your company is technically stealing from us. I wonder how many others you stole from?
In responses to the post, the company showed its willingness to make things right.
“Hello – We appreciate you bringing this concern to our attention and are disappointed to hear that your wife is still charging you a baggage fee,” Target he responded.
They asked the customer to send them a private message with their details so that they could review the order in question.
Other Target fans have had similar experiences with baggage fees that have left them furious.
One shopper said he was charged five cents per bag at the store, which forced him to consider carrying his items in his shirt.
“Target charges 5 cents for a plastic bag,” said customer he wrote.
Does Target charge for bags?
Target automatically charges customers for bags on delivery and pickup orders.
The store charges $1 for every 10 bags used, meaning each plastic bag costs 10 cents.
“Charging bag fees for online pickup orders is in line with fees that already existed for purchases made in Target stores at checkout,” Target shared on its website.
“If you are shopping at a store that charges baggage fees, they will be applied to your order.”
If a customer uses less than 10 bags in their order, the amount will be adjusted accordingly.
However, the rule depends on state and local laws, as different stores have different bag policies.
Some locations only charge a five-cent fee for bags, while some charge five cents per bag at store checkout — and some don’t even offer bags.
You can check how much you were charged for bags by viewing your order invoice through your Target account on Target.com or in the app.
Target also allows customers to bring their own bags to avoid the automatic fee since they added baggage preferences in March 2024.
If you order online for delivery or pickup at select stores, you can decline Target bags at checkout and tell the store that you will bring your own bags to receive your order.
“The first time I checked out, I found myself thinking to myself that I would take off my shirt and weave it into a bag, as if I were Lewis and Clark following Sacagawea across the Mississippi before paying extra for a plastic bag. “
Another was less willing to joke after seeing the $1 fee.
“I was about to place an order for pickup, you’re charging people a $1 baggage fee even though we don’t need bags?!” they he wrote.
“It was for a box of glass jars, but apparently we have no choice in being charged. It says it’s the same as the fee for 10 bags. I canceled the order and went elsewhere.”
The outrage comes as Target announces it will no longer accept paper checks in any stores.
Target cited “extremely low volumes” of people paying with checks as the reason for the change, which began July 15.
This story originally appeared on The-sun.com read the full story
