WALMART customers are furious about long lines at the store’s self-checkout machines.
A buyer posted on X declaring that he would never shop at the megastore again.
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“Walmart is now on my never again list, I will gladly pay extra at Publix so I don’t deal with the bull**t,” the customer he wrote.
The shopper explained the horrible shopping experience he had at the retailer.
“Extremely ghetto and they only had self-checkout open with one worker,” he said.
“It took forever for me trying to buy something because people have three carts full of groceries.”
An account from the retail chain responded to the buyer’s complaint and asked for more details.
“We would like to know more about your experience,” the company said.
“Please send us a DM with these details.”
To the store’s offer of help, the customer responded plainly: “Fuck you.”
Walmart shoppers across the country are complaining about the store’s self-checkout and anti-theft policies.
The store recently began limiting the number of self-checkout machines open to the public, reserving some for Walmart+ customers.
Walmart+ is the store’s membership service that charges customers $98 per year.
The subscription offers same-day delivery, free delivery, special discounts and reserved self-checkout machines.
While the subscription offers special access to select customers, shoppers who aren’t Walmart+ subscribers are unhappy with the changes.
“If I get to self-checkout and have to pay extra to use it, I’ll leave my cart right there and walk away,” he wrote a buyer on X.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
Limited self-checkouts available to the public leave customers waiting in long lines, ruining their shopping experience.
“It’s kind of annoying when you’re trying to get a snack on break and there are a bunch of people and only four self-checkouts available,” one Reddit user posted.
The Redditor posted a photo of six self-checkout lanes isolated from the general public.
Walmart spokesman Joe Pennington previously told The US Sun that store managers are responsible for assigning some self-checkout registers to these groups.
“Our managers look for ways to innovate in their stores and pay close attention to customer feedback about where they can best meet their needs,” he said.
“Based on several factors, including customer and associate feedback, purchasing patterns and business needs, some locations are temporarily testing different checkout staffing options.”
How to Sign Up for Walmart+
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Here’s how to sign up for Walmart+:
- Visit the Walmart website.
- Select ‘Account’ and then ‘Walmart+’.
- Click ‘Start 30-day free trial’.
- Enter your information.
- Enjoy the evaluation and benefits.
Remember to cancel before the 30 days are up or pay $12.95 per month (which you can cancel at any time) or $98 for the annual plan if you want to keep it.
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This story originally appeared on The-sun.com read the full story
