A DANGEROUS cleaning product that scalded countless people has been recalled and customers are now eligible for a refund if they follow a few simple steps.
O portable steam cleaner it was sold in Target and Walmart stores in the US, but was pulled from shelves after around 200 people were injured.
The Bissell product “may expel hot water or steam onto users while heating or during use, posing a burn risk,” according to the Consumer Product Safety Commission website.
Bissell voluntarily recalled the product last week, on July 18, after receiving 183 reports of injuries related to the product, most of which were minor burns.
In fact, 157 of them were minor burns – caused by hot water or steam escaping from the product.
A statement on the Consumer Product Safety Commission website said about 3.2 million units of the product had been recalled.
Read more about product recalls
Bissell steam wipers with model series 39N7 and 2994 and with “STEAM SHOT” or “POWER STEAMER” printed on the side are being removed from stores.
Bissell advised consumers to “immediately stop using the recalled steam cleaners” and to contact them for a refund.
Customers have been singled out for recall of Bissell’s Steam Shot portable steam cleaner website to register for a refund.
Customers will receive a $60 credit to be used on other Bissell purchases or a $40 refund for the recalled steam cleaner.
A refund will take four to six weeks to process once customers submit their refund requests, according to the Bissell website.
And consumers who request digital credit will have to wait up to six weeks.
The Bissell recall web page sets out the four-step criteria customers must follow to access their refund.
The website advises consumers to stop using the product immediately and find the model number.
The customer must then cut the cable close to the base of the machine and take a photo to verify that this has been done.
The photo should show the product’s model number and the cut cord, according to Bissell.
The third step instructs consumers to fill out a form or contact Bissell directly.
What is a class action settlement?
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Class action lawsuits offer groups of people, or “classes,” a way to come together in court.
These lawsuits are often filed by one or a few people who allege that a company or other entity has harmed a large group of people.
When a lawsuit becomes a class action, it extends to all “class members,” or people who may have similar claims to those who filed the lawsuit.
Companies often settle class actions – offering payment to class members who typically waive their right to pursue legal action by accepting money.
These payment agreements often include statements from the defendant denying wrongdoing. Companies tend to settle class actions to avoid the costs of further litigation.
Pollution, discrimination or false advertising are some examples of what can lead to a class action lawsuit at a company’s door.
If customers have more than one portable cleaner, they must submit separate forms for each individual product, Bissell says.
Once customers receive their refund, they should throw away the steam cleaner – but not before the refund or store credit is received.
The steam cleaner was sold in the US and Canada and could be purchased on Amazon and other retailers, as well as Target It is Wal-Mart stores.
Other products Bissell has to offer include a popular carpet cleaner that has earned rave reviews on TikTok.
“Bissell has spent nearly 150 years producing quality products that consumers can trust,” the recall page says.
“We are proud to have sold millions of products worldwide.”
“Above all else, safety is our top priority.”
This story originally appeared on The-sun.com read the full story