‘I waited 12 hours to return a pillow,’ Walmart shopper cries over ‘crazy’ cashier problem – as store launches investigation – The US Sun

BUYERS are getting fed up with the way megacorporations run their businesses.

A Walmart shopper, simply named Bonnie, posted her frustrations on X, where she complained about the terrible customer service she experienced while inside.

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“Having only ONE customer service person in a store as big as
Walmart is a crazy job,” Bonnie said.

“The line is 65 people long and you wait 12 hours to return a pillow,” she posted, frustrated.

Walmart saw her post and commented responded that his experience “doesn’t feel right.”

“Could you DM us so we can look into this for you,” Walmart responded.

And she’s not the only one who feels this way.

From customers complaining about most items being locked, to issues with self-checkout, extra receipt checks, and general staff shortages with a limited amount of checkout lines.

Ultimately, this results in long wait times that have left customers fuming about their shopping experiences since the pandemic.

One customer even described her shopping experience since Covid as “dystopian,” saying the lack of staff combined with everything locked down “makes it really impossible to shop in person.”

“The self-checkout process is crazy, but they want to check my receipt for diapers and wipes in my cart,” added another customer on X.

It’s true that major retailers, including Walmart, expect to lose more than $150 billion in combined shoplifting losses this year alone, according to research from Capital One.

But profits at big retailers also hit record numbers.

Record losses contributed to additional retail safety measures across the country.

But corporate profits also account for the majority of national income over the past decade, according to the National Bureau of Economic Analysis.

In May, Walmart reported a quarterly profit of US$5.1 billion.

That’s triple the amount they earned just a year earlier in the same quarter.

But even though the chain literally tripled its profits, Walmart continued to lay off thousands of workers, citing the need to cut costs due to the same losses caused by theft and inflationary conditions.

Despite continuing to cut labor costs at stores, Walmart announced that it is spending money by investing hundreds of thousands of dollars in expensive digital price tags that can be changed instantly.

After news of this change was first announced in early June, many customers and economists on social media became concerned.

They pointed out that these new, instantly changing price tags could lead to more layoffs as fewer workers would be needed in stores.

It’s still unclear how much money Walmart is investing in these new price tags going forward, but just 10,000 electronic shelf tags could cost between $60,000 and $100,000, according to technology maker Solum. of wireless communication.

Wendy’s, for example, announced earlier this year that the chain may be planning to invest $20 million in similar high-tech digital menu boards, prompting a nearly identical reaction.

“Why is it so much easier to justify investing in technology than investing in people?” asked one person on X.