A SAM’s Club customer shared his frustration after purchasing a product from the retailer.
The buyer expressed his outrage in a Facebook post questioning the quality of the chain’s paper products.
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“The quality of Sam’s Club is getting worse!” the client he said.
“The new pack of napkins I bought is cheap and falls apart in your hand after the first cleaning.
“Sam’s Club has been my go-to for stocking up on paper products for years.
“Did you cheapen your paper towels and toilet paper too? I’m afraid to find out!”
Sam’s Club quickly responded to the customer, informing him that it would investigate the issue.
“Hello, thank you for contacting us here at Sam’s Club, we are very sorry to hear about your experience,” the retailer commented on the post.
The retailer provided a link for the customer to click to explain the issue.
“We are happy to look into this for you. Thank you for being the best part of Sam’s Club,” the retailer continued.
US Sun has reached out to Sam’s Club for comment.
This isn’t the first time a Sam’s Club shopper has expressed outrage at the retailer.
One customer abandoned their subscription after the chain said it would remove free shipping from some online orders.
Sam’s Club has revealed that starting next month, only orders worth $50 or more will qualify for free shipping.
If customers’ stores arrive less than that, they will be forced to pay an $8 shipping fee.
MORE CUSTOMER COMPLAINTS
“Wow, Sam’s Club just found a way to lose a lot of money by taking away free shipping for Plus members unless you order at least $50 worth of stuff,” Karen Husman he wrote in a Facebook post.
“This longtime Plus member will cancel his Plus membership when it renews this fall, and I suspect many others will as well,” Husman said.
Sam’s Club Membership Levels
Sam’s Club shoppers can choose between two membership levels
Club membership:
- $50 per year
- Bonus Offers
- Same day delivery
- Instant savings
- Sam’s Club Mastercard
- Fuel savings for members only
- Tire and battery center
More membership:
- $110 per year
- All the benefits of Club membership plus Sam’s Cash
- Free shipping on qualified orders
- Free curbside pickup
- Advance purchases
- Pharmacy and optical savings.
Another buyer received three separate membership fees and issued a warning to other customers.
Keep an eye on your Sam’s Club account,” said the customer he wrote on Facebook.
“We renewed our subscription in May and since then they have charged me for three extra subscriptions on a different card.
The buyer then revealed that the network asked if they wanted to renew their subscription because it was about to expire.
“Something is out of whack with membership rates.
“They fixed it (I hope), but just make sure to check your bills for extra charges.”
This story originally appeared on The-sun.com read the full story
