A FRUSTRATED Lowe’s customer criticized the chain’s reliance on self-checkout machines.
Lowe’s transition to self-service-only cash registers has angered shoppers across the US.
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Many took to social media in anger after discovering that some Lowe’s stores had eliminated ATMs entirely.
“Dear @loweshomeimprovement, I didn’t like the forced self-checkout,” said one customer he wrote on Facebook.
“I will seek a refund of my employee discount in the mail.”
“I hate it,” she declared.
“There is ALWAYS some kind of problem with self-checkout.”
“I will stand in line forever for a cashier,” she added.
Another shopper called the move “ridiculous.”
People across the U.S. have repeatedly complained about cashiers — and not just at Lowe’s.
They argue that getting rid of manned checkout counters will increase the length of checkouts.
“@Lowes, your decision to do away with cashiers and use self-checkout is disastrous!” one buyer wrote.
“I feel like this store and any other store that insists on self-checkout don’t appreciate our business enough to actually greet us and collect money,” said another.
Some people have stated that they are “anti-self-checkout” and are thinking about taking their business elsewhere.
“I was unhappy with the push for self-checkout here in the past, but now they have removed all cashier-operated cash registers and you have no choice but to use self-checkout,” they said.
And that’s not the only complaint Lowe’s customers have about the retailer.
A customer turned to X to complain about an unpleasant experience they had with an employee.
They were waiting to pay when another customer’s cart was placed in front of theirs.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
They realized that the checkout process would “take over an hour” and despite this, “no attempt was made to open a second register”.
The buyer abandoned his shopping and went to Home Depot.
Other customers were frustrated with Lowe’s new return policy.
The store requires customers to present a physical receipt at some locations when making a return.
Unlike other stores, they do not accept the customer’s phone number to locate their purchase.
“Lowe’s new return policy is garbage,” said one customer.
They also threatened to start shopping at Home Depot.
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This story originally appeared on The-sun.com read the full story
