A FUMING shopper has criticized the retailer for overcharging on a poor customer service experience.
After the shopper pointed out the error, he was told to double-check the store’s prices.
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“Walmart charged more than 20% on every item in my cart and had the audacity to make me look for prices again on store shelves,” the shopper tweeted.
“The attitude has gotten a lot more hostile in the last few weeks. These people make me sick.”
With public complaints, the retailer makes an effort to reach consumers online.
However, Walmart has not commented or responded to this post so far.
But as customers continue to struggle and companies like Walmart achieve record profits, consumers say mistakes like these are taking a huge toll on their wallets.
Average food and beverage prices have increased 22 to 25 percent in the past four years since the pandemic.
Not to mention, most Americans are in worse financial shape now than they were before the pandemic began, according to Yahoo! Finance.
In fact, corporate profits now represent the largest share of national income over the past decade, according to the National Bureau of Economic Analysis.
Wal-Mart reported a quarterly profit of US$5.1 billion in May, triple the amount obtained during the same quarter of the previous year.
SLIPPY SCALE
In February, the retailer reached a $45 million deal class action lawsuit after consumers alleged that Walmart allowed them to purchase certain heavy groceries for more than the lowest advertised price in the store.
The lawsuit settlement class includes anyone who purchased heavy produce and bagged citrus fruit in person at a Walmart store between October 19, 2018 and January 19, 2024.
As defined in the agreement, “weighted merchandise” refers to meat, poultry, pork and seafood products of varying weight, labeled with a price-embedded barcode and designated by Walmart.
Whereas “bagged citrus” refers to organic oranges, grapefruits, tangerines and navel oranges sold in bulk in mesh or plastic bags.
Class members alleged that the retailer’s point-of-sale machines would artificially increase the weight of heavy products, causing the total price to be higher than the advertised discount.
What to do if you are overwhelmed
If you’re overcharged at a retailer, there are a few ways you can get your money back.
If you notice that you have been charged more than the advertised or published price, inform an employee or manager.
Be sure to keep your receipt to show the price difference.
As a buyer, you are entitled to the lowest advertised, published or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted price, inform the seller immediately. If the seller cannot help, speak to the manager.
Stores must honor the published price, even if the price has expired.
You can also dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer and Business Affairs
The company denied any allegations of wrongdoing but agreed to the settlement to resolve the complaints.
Class members received a cash payment from Walmart’s weighted purchasing settlement.
- Applicants who can provide proof of purchase of one to 50 products will receive US$10
- Claimants who purchased 51 to 75 products will receive $15
- Claimants who purchased 76 to 100 products will receive $20
- Applicants who can provide proof of purchase of 101 or more products will receive US$25
With growing concerns about inflation, consumers are extremely wary of supermarket fraud.
Meanwhile, another Walmart shopper criticized the retailer after apparently being overcharged twice in a month.
And one shopper begged the retailer to reform after a bizarre incident in the store.
This story originally appeared on The-sun.com read the full story
