A LOWE’S shopper is slamming the hardware store after an unpleasant self-checkout experience.
After shopping at the building materials store, the customer turned to X to complain about the faulty self-checkout system.
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“At @Lowes tonight. There were FOUR self-checkout attempts made by two employees,” they tweeted.
“I couldn’t scan my ID AND now ‘AA’ batteries are age restricted?!”
Lowe’s has joined a number of major retailers increasing their reliance on self-checkout machines.
The hardware store collects government-issued identification for certain transactions in accordance with its privacy statement.
Customers can choose to “speed up the identity verification process” by scanning their driver’s license or ID card.
The store can access the customer’s first and last name and identification number to verify their identity using this system.
Shoppers can opt out of ID scanning and also have an employee manually verify their ID when using self-checkout.
Lowe’s does not save personal information from scanning.
Most states do not require stores to provide photo identification when purchasing AA batteries.
SELF-CHECKOUT ISSUES AT LOWE’S
Shoppers aren’t the only ones fed up with self-service machines.
One Lowe customer went so far as to say she “hated” the hardware store’s reliance on self-checkout.
“I will seek a refund of my employee discount in the mail.”
“I hate it,” she declared.
“There is ALWAYS some kind of problem with self-checkout. I will wait in line forever to have a cashier.”
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
Another shopper in Georgia blasted the retailer after a frustrating experience and declared he wouldn’t shop there again.
“I’m definitely anti-self-checkout!!!” they wrote on Facebook.
“I was unhappy with the push for self-checkout here in the past, but now they have removed all the cash registers and you have no choice but to use self-checkout to pay for your purchases.
“We once left our items in the cart and left the store because no cash registers were open,” the shopper shared.
Other shoppers flocked to the comments section of her post to agree with the anti-self-checkout stance.
“In my opinion…it helps keep jobs. I agree with you too. We don’t work there. So why are we doing the checkout and packing etc.”
“Not to mention the hardship this adds to customers with disabilities… Maybe if enough of us speak out against this, we can make a change.”
Lowe’s customers aren’t the only ones complaining about self-checkout, as a Walmart shopper recently expressed his disapproval of the policy and a Target shopper decided to only shop on Amazon.
This story originally appeared on The-sun.com read the full story
