‘Joke,’ slams Best Buy shopper after digital gift card takes ’37 hours to receive’ – begs others ‘please don’t buy’

A BEST Buy customer is urging other shoppers to avoid the electronics retailer after a gift card took nearly two days to arrive after purchasing online.

The buyer issued the notice on X, claiming he was unable to get help from Best Buy’s online chat support.

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They claimed they purchased two digital gift cards for League of Legends, a popular battle arena video game, but did not receive the first one immediately.

In fact, they said the gift card arrived more than a day later.

“@BestBuy again. I bought a digital card for League of Legends,” said the buyer he wrote.

“The first one took 37 hours to be received. They said it was a security issue because it was a new card, etc.”

The buyer did not provide further details about what type of “security thing” would have caused a delay in the delivery of the digital gift card.

They claimed that when they purchased the second gift card, there was no major delay.

“The second one came in 5 minutes,” said the Best Buy customer.

“Now again, same card, same account, product, 24-48, hopefully maybe more? Joke!!”

The major electronics retailer responded to the buyer urging him to contact Best Buy via direct message on X with his purchasing information.

“Thank you for reaching out to X, although we hate to hear you didn’t receive your digital code,” the official Best Buy X account posted.

“We would be happy to see how we can help.”

However, the buyer was apparently dissatisfied.

In a second post, the dissatisfied customer claimed that he was unable to get help from chat support, calling the response a “scam”.

“Please DO NOT purchase Best Buy digital gift cards. #BoycottBestBut,” they wrote.

BEST BUY STORY REVEALED

Best Buy Co., Inc. is a leading American multinational consumer electronics retailer headquartered in Richfield, Minnesota.

Founded in 1966 by Richard M. Schulze and James Wheeler as an audio specialty store called Sound of Music, the company was renamed Best Buy in 1983, shifting its focus to consumer electronics.

Internationally, Best Buy operates in Canada and previously operated stores in China, Mexico and Europe.

The company merged its Chinese operations with Five Star in February 2011 and exited the Mexican market in December 2020 due to the impacts of the COVID-19 pandemic.

Best Buy subsidiaries include Geek Squad, Magnolia Audio Video and Pacific Sales, and it also manages the Best Buy Mobile and Insignia brands in North America.

Hubert Joly serves as executive chairman, having been succeeded by Corie Barry as CEO in June 2019.

Best Buy once again responded to the buyer, saying it could work on the issue next week.

It was not immediately clear whether the issue had been resolved.

This isn’t the first time Best Buy has faced the wrath of shoppers.

Last month, a customer reached out to X to claim they tried to cancel their subscription but were still charged by the retailer.

“When you cancel your @BestBuy subscription and they charge you anyway….” the buyer wrote.

“I’m trying to pay the chemo bills…not pay you…”