A WALMART shopper was furious after a new checkout policy forced them to wait in a long line instead of using self-checkout.
Customers have begun to take notice of a new policy that has left some shoppers furious.
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Some Walmart stores have begun implementing a 15 items or fewer self-checkout policy.
The controversial new policy was implemented to stop shoplifting.
Other methods have been implemented at the retailer, such as receipt checks and locked shelves, which also frustrate shoppers.
A Walmart shopper in Dundalk, Maryland — about 10 miles southeast of Baltimore — fumed about the new rule.
“Dundalk Walmart sucks bro,” angry shopper he wrote in X.
“I have 23 items, so I can’t use self-checkout. So for them, it will be quick to wait in line behind 8 people who have 70 items in their carts.
“That makes a lot of sense. Why not self-checkout maybe 35 items or less?”
Walmart responded to the tweet promising to help.
“We would like to know more about your experience, Mandy. Do you mind sending us a DM with those details?” they wrote.
‘I LEFT MY BUGGY’
This wasn’t the first shopper to post about their experience at the retailer on social media.
Another customer was angered by the policy and left the store.
“I went to Walmart today and each register had 15 items or less,” one shopper wrote on Facebook.
“I asked and they told me that this is what the company wants. I left my cart there and went to Food Lion.
“I spend more than $500 a month at Walmart, but no more.”
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
A third buyer was even more upset about the policy.
“I’m so angry, that’s why I don’t go to the supermarket,” they admitted to X.
“Because when Walmart starts with 15 items or less at self-checkout, those damn lines [are] ridiculous.”
Walmart also responded to the shopper’s post, wanting to help.
“We would like to investigate this. Send us a DM so we can help you,” the store wrote.
The US Sun has reached out to Walmart for comment.
This story originally appeared on The-sun.com read the full story
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