CrowdStrike CEO ‘deeply regrets’ after major IT outage

The CEO of cybersecurity firm CrowdStrike said Friday that his company is “deeply sorry” following a global internet outage that hit airlines and businesses around the world.

“I want to start by saying that we deeply regret the impact we have had on customers, travelers and anyone affected by this, including our company,” George Kurtz said in an interview with NBC’s “Today” show. “So we know what the problem is. We are resolving and have resolved the issue. Now it’s time to recover systems that are out there.”

According to flight tracking website FlightAware, more than 27,000 flights have been delayed around the world, with more than 2,700 of them in the US. Various airlines observed they were facing problems with technology in posts on the social platform X Friday.

“CrowdStrike is actively working with customers affected by a defect found in a single content update for Windows hosts,” said Kurtz said in a post on Friday morning on X. “Mac and Linux hosts are not affected.”

“This is not a security incident or cyberattack,” he added. “The issue was identified, isolated and a fix was deployed. We refer customers to the support portal for the latest updates and will continue to provide ongoing, thorough updates on our website.”

Kurtz said in the interview that his company “was up all night working with our customers.

“Many of the customers are restarting the system, and it is working and will be operational, because we fixed it,” he said. “And we are working with some of the systems that are not recovering.”

The Federal Aviation Administration (FAA) said in a post on X Friday that “is closely monitoring a technical issue affecting US airline IT systems.

“Several airlines have requested FAA assistance with ground calls until the issue is resolved,” the FAA added.

This story originally appeared on thehill.com read the full story