Delta cancels nearly 700 more flights after major IT outage

Delta canceled or delayed more than 1,100 flights on Monday as it struggles to recover from a major technology outage that froze air travel across the country on Friday.

The airline canceled about 690 flights and delayed about 420 on Monday, according to the FlightAware tracking service. This comes a day after Transportation Secretary Pete Buttigieg criticized Delta for persistent cancellations and delays due to Friday’s outage.

A bug in CrowdStrike security software shut down computer systems around the world on Friday, with airlines being one of the worst-affected industries.

Delta was the only airline that still had a significant number of cancellations and delays on Monday, after canceling more than 1,300 flights on Sunday and about 1,200 every Friday and Saturday.

“We have received reports of ongoing outages and unacceptable customer service conditions at Delta Air Lines, including hundreds of complaints filed with the US DOT,” Buttigieg said. he wrote on social media platform X on Sunday. “I have made it clear to Delta that we will hold them to all applicable passenger protections.”

He also called on the airline to provide adequate refunds and hotel accommodations for stranded passengers.

“No one should be stuck in an airport overnight or waiting for hours to speak to a customer service agent,” Buttigieg wrote.

Delta CEO Ed Bastian apologized to customers in a declaration Sunday, saying the airline was hit especially hard by the technology disruption because it relies on CrowdStrike-affected computer systems for its crew management software.

“Cancellations continue on Sunday as Delta teams work to recover our systems and restore our operation. Canceling a flight is always a last resort and something we don’t take lightly,” he wrote.

This story originally appeared on thehill.com read the full story