The Marks & Spencer website and app are back online after an outage lasting several hours, with a message telling shoppers “you can’t shop with us right now”.
“We are working hard to be back online as quickly as possible,” he added.
But the retailer confirmed to Sky News that services resumed at 6pm on Saturday.
Previously, all menus and images were gone except one that showed a model in a green jacket.
Customers trying to use the app received the message: “Sorry, you cannot purchase via the app at this time. We are busy making some planned changes, but we will be back soon.”
The website was down for several hours.
M&S said it had been offline since “early afternoon”, adding: “A third-party service provider has experienced a technical issue which has temporarily affected access to our website and app.”
Responding to a customer on X, the retailer said: “We are experiencing some technical issues, but we are working on it.”
M&S is the latest trade name to experience technical problems – last month some Sainsbury’s shoppers had problems with their online orders.
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The interruption occurs a few days before IN it is expected to reveal a big jump in annual profits.
It was a successful year for the brand, with strong sales across the business, following a recovery plan that included store closures and cost reductions.
This story originally appeared on News.sky.com read the full story
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