Delta apologizes for mishandling of team golf clubs

VA video of baggage handlers unloading a Delta Air Lines flight and carelessly tossing luggage and golf equipment belonging to a University of Tennessee men’s golf team went viral on Wednesday, prompting the airline to apologize and ask the team a second chance.

East Tennessee State University Men’s Golf Team posted the video on X late Tuesday night. In the video, baggage handlers can be seen throwing the team’s golf clubs onto the track and eventually into a transfer vehicle.

“It’s great that Delta treated our clubs with so much care…” said the team’s report in the post.

See more information: Delta Airlines apologizes for kicking family off overbooked flight

The golf team was on track to play in the NCAA championship in Carlsbad, California, after already having won the Southern Conference and moving forward through NCAA Regionals. The team did not respond to TIME’s request for comment.

Delta told TIME that the airline was communicating with staff about the incident.

“We apologize to the ETSU Golf team and request an assessment of how their equipment was handled,” Delta spokesman Anthony Black said in an emailed statement. “We are in direct contact with the Bucs to ensure they have what they need to compete successfully in the NCAAs.”

“Mulligan” is a golf term, which means a “rerun” or second attempt after a first attempt has gone wrong.

Black added that baggage handlers work for Delta through a supplier, UNIFI.

The video sparked outrage from people online.

“Delta Simply telling people to contact baggage claim is not enough,” said one user said on X. “You must address this openly and accept that it is not acceptable.”

“UNACCEPTABLE Delta! Why the silence? And you know this is not isolated,” another user said on X.

Delta responded to many of the posts on X, often asking users to private message the airline about their experiences.