A “national issue” on Tuesday has been affecting calls between carriers, AT&T and Verizon said.
Calls to 911 and between customers of the same carrier, such as AT&T to AT&T, were not affected, AT&T said. Texts were not affected, nor was the FirstNet wireless broadband network for first responders, he said.
“Our network is not experiencing a nationwide outage. There is a nationwide issue that is impacting some customers’ ability to complete calls between carriers,” said an AT&T spokesperson. “We are working closely with Verizon to determine the nature of the issue and what actions need to be taken.”
Verizon said its network was operating normally, but “some customers, particularly in the Northeast and Midwest, are experiencing issues calling or texting customers served by another carrier.”
The Federal Communications Commission said it was investigating the matter.
“We are aware of reports that consumers in several states are unable to make wireless calls and are currently investigating,” the FCC said in a statement. a statement posted on.
It was unclear how many customers were affected.
Some expressed their frustration with supporting accounts on X. One directed a post to Verizon, complaining “I pay too much to not be able to make a call.”
“What’s up with you guys today! My phone decided to stop making calls. It says it can’t connect,” another customer told AT&T on the social media platform.
The outage comes just over three months after a widespread outage affected AT&T customers, leaving people without service. During this incident, around 50,000 outrages were reported at one point. The company then said that the problem was caused by a process error.
O Downdetector website noticed an increase in reported outages for both ATT It is Verizon on Tuesday.
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