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‘We apologize,’ Walmart says after customer points out her receipt ‘wasn’t right’ – she was overcharged for groceries

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WALMART has apologized after a customer claimed she was overcharged when visiting the supermarket.

Diane Bulleigh, from KansasHe knew something was wrong when he realized his receipt wasn’t right.

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Diane Bulleigh knew something wasn’t right when she received her receipt after going to a Walmart storeCredit: FOX4 News Kansas City
She was only reimbursed for one of the errors

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She was only reimbursed for one of the mistakesCredit: FOX4 News Kansas City

In 2023, she went to a Walmart store and noticed that she had been charged more than she purchased.

She purchased items that cost $12.98, but her final bill said $15.07, according to the Fox affiliate WDAF-TV.

It turned out that she had been hit with two tax rates.

On one line of his receipt there was a charge of 9.3%, and another indicated 6.8%.

“I’m going, ‘That’s not right,’” Bulleigh fumed.

She was reimbursed for the 9.3% charge, but was not reimbursed for the second amount.

The food tax rate was 4% and she was undercharged by the city and county.

Walmart apologized for the error that appeared on Bulleigh’s receipt.

“On January 1, after the reduced state food sales tax rate took effect in Kansas, some customers were mistakenly charged the higher, outdated rate along with the new rate,” a spokesperson said.

“The issue has been resolved and we apologize for any inconvenience,” a spokesperson said at the time.

The US Sun has reached out to Walmart for comment.

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In January 2023, the food sales tax rate in Kansas was reduced from 6.5% to 4%.

Bulleigh went to the Walmart store the day the tax rate changed.

The sales tax has since been reduced to 2%, which took effect in January 2024.

It will be at 0% in January 2025.

Walmart statement in full

A food tax cut in Kansas that took effect January 1, 2023, has caused some confusion among shoppers. Some receipts showed that customers were accidentally charged twice.

“On January 1, after the reduced state food sales tax rate took effect in Kansas, some customers were mistakenly charged the higher, outdated rate along with the new rate.

“The issue has been resolved and we apologize for any inconvenience,” a spokesperson said at the time.

“Customers who want a refund or have questions should take their receipt to their local Walmart store and speak to a member of management.”

Source:WDAF-TV.

Kansas Gov. Laura Kelly touted how the tapering helps residents.

“By taking a middle ground approach, we are able to continue to put money back into the pockets of every Kansan,” she said in December 2023.

Kelly said the drop from 4% to 2% will help buyers across the state save $12.5 million a month.

A family of four could save about $17 per month per Kiplinger.

This could equate to savings of over $200 over the course of the year.

But some products are exempt from the food sales tax reduction.

Alcohol and tobacco are among the items that are still affected by the 6.5% rate.

Nationwide sales tax differs between states.

The food tax in Tennessee is 4%, while essential items in Mississippi are taxed at 7%.

But in Arkansas, groceries are taxed at a rate of 0.125%.

In March last year, a bill proposing the elimination of the tax was presented, but was never approved.

In Oklahoma, Governor Kevin Stitt signed a bill that would reduce the sales tax on food to zero percent.

But, like Kansas, products such as alcohol and tobacco are not covered by the tax reduction.



This story originally appeared on The-sun.com read the full story

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