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‘After all, I don’t need them’, says Walmart buyer trying to buy razors – anti-theft measure sent him out the door

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CUSTOMERS are fed up with the lack of trust that large retailers show in stores.

One customer wrote on X, formerly Twitter, that she doesn’t understand how, if Walmart can’t trust her and others to get their own razors, why is it taking so long for help to arrive?

Customers have been complaining about large chains like Walmart on social media

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Customers have been complaining about large chains like Walmart on social mediaCredit: Getty
A customer expressed her frustration after struggling to buy razor blades locked behind glass

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A customer expressed her frustration after struggling to buy razor blades locked behind glassCredit: Getty

“Walmart doesn’t trust me to get my own razors, but they also can’t send someone to unlock the box for me, so I guess I don’t need them after all,” she wrote angrily.

“I consulted two employees and called the store phone number to ask. Why lock things up if no one wants to sell them to me?

From almost all everyday items locked behind glass, to extra receipt checks, issues and limits with self-checkout, lack of staff available for help and checkout queues resulting in long wait times – customers They have had many complaints in the last four years.

“Why is EVERYTHING locked and I’ve been waiting 10 minutes for someone to unlock DEODORANT for me,” another post read.

The answer to these questions, at least according to retail executives, would be due to the increase in robberies in their stores since the pandemic.

Businesses have seen an increase in losses and shoplifting

Large chains like Walmart and Target, among others, expect a massive bill of $132 billion in combined losses from shoplifting this year alone, according to Capital One research.

So, according to retailers, they simply had no choice between this large number combined with inflationary market conditions.

But at the same time, its profits also soared.

In fact, corporate profits accounted for the majority of national income over the past decade, according to the National Bureau of Economic Analysis.

Five new Walmart store changes face backlash despite executives’ promises as shoppers claim ‘it’s been a mess’

Last month, Walmart reported a quarterly profit of US$5.1 billion, triple the amount achieved during the same quarter just a year earlier.

But despite the chain tripling its profits, Walmart has laid off thousands of workers since the pandemic, citing the need to cut costs due to the same inflationary conditions, as well as money lost due to theft.

However, at the same time, other major retailers have also seen big jumps in profits.

Target’s 2023 profits were up about $2 billion compared with the previous year, despite a nearly 2% drop in sales.

And both chains continue to cut labor costs, with Walmart recently announcing that it is investing hundreds of thousands of dollars in expensive digital price tags that can be changed instantly.

This allows the chain to lay off even more workers, as fewer on-site employees are needed.

Target also announced in May that the chain plans to reduce prices on more than 5,000 items in stores.

Target blamed a 2% drop in sales on the price cut, but some customers don’t think they’re telling the whole truth.

Some even believe that this massive price drop on thousands of items is a clear admission of guilt by the chain.

“Alternative Headline: Target Confesses to Blatantly Defrauding Millions of Consumers, No Penalties Expected”, posted a user.

KEY INSIGHTS: Locked Items

In November 2023, WSL Strategic Retail interviewed shoppers about using theft-proof lockers for its How America Shops report.

Here are the key findings:

  • 70% of shoppers have faced blocked merchandise when they were hoping to purchase an item.
  • 78% of these shoppers said they received help from an employee and waited to purchase a product, although this number dropped for customers under 26.
  • 12% of buyers said they refused to buy the product and many turned to the Internet or another store.
  • Meanwhile, 10% said they had purchased a similar product that was available in the same store. Again, among Gen Z customers there was a difference, with 19% of them saying they did this.

Why 22% of customers didn’t wait for service?

  • Most wanted to avoid additional complications.
  • Many were unable to find a store employee and those who did said the employee had difficulty opening the locker.
  • A third were angry that products were locked away
  • A quarter said they did not have time to wait for assistance.

Source: WSL Strategic Retail



This story originally appeared on The-sun.com read the full story

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