(Reuters) – Retail technology and software provider CDK Global has begun work to restore systems used by more than 15,000 retail locations in North America, the company said in a statement on Sunday, adding that it expects the process to take “several days”.
“We continue to actively engage with our customers and provide them with alternative ways to conduct business,” CDK said in an emailed statement.
Last week, a dealer who received a letter from CDK said the company informed him it could take a few more days to get the systems up and running.
The company, which provides software for car dealerships, briefly shut down all of its systems on Wednesday, saying it was investigating a cyber incident.
North American auto retailers Sonic Automotive and Penske Automotive signaled an impact on their operations on Friday, with CDK experiencing a third consecutive day of disruption.
Bloomberg News previously reported that a group of hackers who claimed responsibility for a cyberattack on CDK’s software systems demanded millions of dollars in ransom to put an end to the hack.
Investment firm Brookfield Business Partners bought CDK in April 2022 for $6.41 billion, taking private the last major publicly traded software provider for auto dealerships and manufacturers.
(Reporting by Gursimran Kaur in Bengaluru; Editing by Marguerita Choy and Bill Berkrot)
