A worldwide Microsoft outage impacted 911 services in at least three US states on Friday, while hospitals and government agencies are still recovering from the impacts of the outage.
Alaska, Arizona and Oregon have reported outages in their emergency systems, although some are already reporting improvements.
“My team is closely monitoring all services that have been impacted and working to ensure we continue to provide the critical services that Arizonans depend on,” Arizona Governor Katie Hobbs said Friday morning. “While we work to resolve the issue, there may be delays with some services. I will continue to keep Arizonans updated as we receive new information.”
The outage caused companies that relied on Microsoft’s Windows system, including airlines and banks, to halt work due to a faulty update from Microsoft partner Crowdstrike. Non-emergency operations were suspended in several hospital systems and local TV channels temporarily paused their programs on Friday.
Emergency calls to the 911 dispatch center across Alaska dropped but returned at 4:23 a.m. local time, Alaska State Troopers said. via Facebook. State troopers also shared alternate phone numbers that could be called based on the location of Alaska residents.
In Phoenix, local police observed that its computerized 911 dispatch center was down, but the 911 call line was still operational. The systems were confirmed to be restored at 8:49 a.m. ETbut Phoenix Police asked people seeking “non-emergency police assistance during the outage” to remain patient while employees worked on calls.
Across Oregon, 911 calls were still working, although the Bureau of Emergency Communications (BOEC) told TIME there were some reports of problems with its mobile data terminals and computer-aided dispatch (CAD) systems. However, workers were able to answer calls manually.
“I am grateful to the Bureau of Emergency Management and Bureau of Technology Services staff who quickly responded to the outage to help ensure the continuation of critical city services,” Portland Mayor Ted Wheeler said in a statement. Press release. “I continue to receive regular updates and closely monitor the situation.”
In cases where 911 does not appear to be working, residents should check the social media pages or websites of local police, fire or emergency management organizations to find local emergency numbers.
“We deeply regret the impact we have had on customers, travelers and anyone affected by this, including our companies,” the CrowdStrike CEO said on Friday. “This update contained a software bug and caused an issue with Microsoft’s operating system…we identified this very quickly and fixed the issue.”
This story originally appeared on Time.com read the full story
