Asus won’t say whether the ROG Ally’s SD card reader will ever actually be fixed

1) Has Asus actually found a hardware solution to the faulty SD card readers? If someone sends an RMA from their ally to Asus this way, will they get an SD card reader that no longer fails?

Our commitment is to serve all customers effectively. If any user suspects they are having problems with their products, we encourage them to contact us and use our RMA process as needed. They can expect us to provide an adequate resolution.

2) What percentage of ROG Ally systems have this issue?

We cannot comment on this at this time.

3) Assuming there is no hardware fix yet, why was the warranty only extended for one year?

I apologize, Sean, but we can’t comment on assumptions.

4) What does Asus plan to do for customers in territories outside the US? Will we see warranty extensions and SD card refunds elsewhere?

Service policies vary from region to region and are subject to local laws and regulations. While I cannot provide a blanket statement that encompasses all global operations, you can be assured that our focus is on quality and our goal is to effectively respond to our users’ concerns, regardless of location.