Southwest Airlines launches new voucher scheme for delays and cancellations after ‘unacceptable’ scheduling issues

Travel delays can cause stress for jetsetters, but one airline is nipping the problem in the bud.

After much concern from dissatisfied flyers, the change came about as a way to appease customers.

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Southwest Airlines has launched a voucher for travelers whose flights have been delayed or canceled.

The decision came as the US Department of Transportation (USDOT) released an alert on its website.

The USDOT message states that passengers should receive vouchers in cases of unsuccessful travel plans by Southwest Airlines.

Manageable delays may result in customers receiving a $75 credit to use as compensation.

THE DETAILS

The USDOT issued a statement confirming the changes for Southwest Airlines customers.

From April 30, 2024, the airline must provide $75 vouchers for any “delays and cancellations under the airline’s control.”

The statement also specified the qualifications for compensation.

To receive the voucher, the delay must “cause the passenger to arrive at the destination three or more hours after the expected arrival time”.

US Transportation Secretary Pete Buttigieg also commented on the change.

“After the 2022 holiday collapse, our department held Southwest Airlines responsible,” he said.

“And now the airline is forced to compensate passengers for the long delays and cancellations they cause.

“We are pleased to bring these benefits to passengers and further show the flying public that the Biden-Harris administration is on their side.”

HOW TO GET THE VOUCHER

According to the USDOT, certain qualifications must be met in addition to the traveler’s action

First, the flight must have been canceled or delayed seven days before scheduled departure.

Southwest Airlines must also provide compensation if travelers arrive at their destination three hours or later than their scheduled time.

If “controllable issues” occur on the airline’s part – such as maintenance issues – passengers may qualify for the voucher.

One online form was provided by Southwest Airlines to receive compensation.

The request must be made within one year after the flight in question.

Customers can expect a response within 30 days of the initial complaint.

Vouchers are also transferable and eligible for use for one year after they are issued.